Diploma in IT Technical Support (Level 5)

Programme Description:

This full-time level 5 Diploma highlights the benefits of employment in the Information Technology industry. It comprises eight closely-connected modules which are delivered over 40 teaching weeks, which will gradually increase the student’s knowledge and skills that will be required to demonstrate when seeking employment. The course content aims to the programme of study are to provide students with:

Graduate Outcome:

Graduates of this programme will be able to:

  • Select, install, configure, maintain, and troubleshoot IT infrastructure – computer hardware, networking, server administration, storage, operating systems, mobile devices, cloud computing, and first-line support – and computer software applications in a secure manner to me
  • Apply a broad operational knowledge of networking administration and technologies, network connectivity, cybersecurity best practices, associated IT services, and troubleshooting techniques to meet organisational needs and requirements.
  • Apply knowledge of database administration, query languages and processing, data policies, foundational data management, data security, and database systems to meet organisational database optimisation and performance requirements.
  • Apply knowledge of business analysis techniques, concepts of user experience and interface design, and fundamentals of clear graphic communication within the context of web design.
  • Apply the fundamentals of information systems concepts, operations, information security, monitoring and maintenance to support and improve operational systems and processes.
  • Apply knowledge of software development principles, programming logic and design concepts, software usability, mobile development, and quality assurance to plan, create, test, and document software applications, integrating mathematical and logical techniques.
  • Apply professional practices, legal, ethical principles and standards in a socially responsible manner as an emerging IT profession
  • Apply communication, collaboration, teamwork, documentation, and customer service skills to enhance the effectiveness of supporting and responding to the needs of users
  • Apply critical analysis and decision-making techniques to solve problems and provide appropriate and timely IT outcomes.


The programme runs overs 40 weeks in 2 semesters of 20 weeks each. You must successfully complete all 8 modules to graduate. Refer Module Descriptions for details.

Module Descriptions

  • Computer System Architecture
  • Operating Systems and IT Service Management
  • Computer Networking Fundamentals
  • Computer Network Security Fundamentals
  • Database Principles and Systems
  • Business Analysis and Web Design Principles
  • Fundamentals of Information Systems
  • Software Development Fundamentals

Entry Criteria:

Students enrolling on this programme are recommended to hold any one of following qualifications:

  • New Zealand Certificate in Computing (Intermediate User) (Level 3)
  • New Zealand Certificate in Computing (Advanced User) (Level 4)
  • New Zealand Certificate in Information Technology Essentials (Level 4)
  • New Zealand Certificate in Information Technology (Level 5)
  • Other Level 4 IT-related qualification or have equivalent knowledge, skills and experience.

Alternatively, a student who has equivalent skills for tertiary study gained through study, work and/or life experience may be able to gain entry on approval of the interview panel.

International students must:

  • be 18 years of age or older at the start of the programme
  • have a secondary or high school certification or recognised equivalent
  • achieved an IELTS Academic score of 5.5 with no band lower than 5, or any other recognised international proficiency outcomes as per Rule 18

Student career pathway:

  • Education pathway : Subject to credit recognition at other tertiary education institutions, students could also study for a higher IT-related qualification elsewhere in New Zealand or overseas. This programme also provides a pathway to Level 6 specialist or other higher-level IT qualifications. These may include:
  • New Zealand Diploma in IT Infrastructure (Level 6) with strands in Networking, and Systems Administration
  • New Zealand Diploma in Information Systems (Level 6) with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation, and Data Analysis
  • New Zealand Diploma in Software Development (Level 6)
  • Further education pathways include higher-level IT-related qualifications as well as industry certifications (e.g. CompTIA A+, CompTIA Network+, and CompTIA Security+).
  • Employment pathway: Graduates of this qualification will have the skills and knowledge to work in roles such.
    • Computer technician
    • Help desk and technical support officer
    • Entry-level network administrator
    • Network engineer
    • Applications support analyst

Intakes for 2023:
23 January 2023, 06 March 2023, 22 May 2023, 06 August 2023, 23 October 2023

Domestic Tuition Fee- $8,400
International Tuition Fee- $18,400