Diploma in IT Technical Support (Level 5)

Programme Description:

This full-time level 5 Diploma highlights the benefits of employment in the Information Technology industry. It comprises eight closely-connected modules which are delivered over 40 teaching weeks, which will gradually increase the student’s knowledge and skills that will be required to demonstrate when seeking employment. The course content aims to the programme of study are to provide students with:

Graduate Outcome:

Graduates of this programme will be able to:

• Select, install, configure, maintain, and troubleshoot IT infrastructure – computer hardware, networking, server administration, storage, operating systems, mobile devices, cloud computing, and first-line support – and computer software applications in a secure manner to me
• Apply a broad operational knowledge of networking administration and technologies, network connectivity, cybersecurity best practices, associated IT services, and troubleshooting techniques to meet organisational needs and requirements.
• Apply knowledge of database administration, query languages and processing, data policies, foundational data management, data security, and database systems to meet organisational database optimisation and performance requirements.
• Apply knowledge of business analysis techniques, concepts of user experience and interface design, and fundamentals of clear graphic communication within the context of web design.
• Apply the fundamentals of information systems concepts, operations, information security, monitoring and maintenance to support and improve operational systems and processes.
• Apply knowledge of software development principles, programming logic and design concepts, software usability, mobile development, and quality assurance to plan, create, test, and document software applications, integrating mathematical and logical techniques.
• Apply professional practices, legal, ethical principles and standards in a socially responsible manner as an emerging IT profession
• Apply communication, collaboration, teamwork, documentation, and customer service skills to enhance the effectiveness of supporting and responding to the needs of users
• Apply critical analysis and decision-making techniques to solve problems and provide appropriate and timely IT outcomes.

Structure:

The programme runs overs 40 weeks in 2 semesters of 20 weeks each. You must successfully complete all 8 modules to graduate. Refer Module Descriptions for details.

Module Descriptions

• Computer System Architecture
• Operating Systems and IT Service Management
• Computer Networking Fundamentals
• Computer Network Security Fundamentals
• Database Principles and Systems
• Business Analysis and Web Design Principles
• Fundamentals of Information Systems
• Software Development Fundamentals